Due to the Coronavirus pandemic and the risks related to it we are not accepting any returns
Unless we sent you the wrong item (in this case please do NOT open the box or touch the harmonica and contact us immediately)
Here are some guidelines for technical assistance
Usual non real issues :
- Holes 2 or 3 draw don't produce a note or you get a squirky sound: relax your lips and learn how to position your mouth on the harmonica, there is nothing wrong with the harmonica. You might have the same issue with high notes.
Harmonicas warranty exclude usage of reeds: you might break a reed in 10 seconds whereas a professional will never break a single reed.
Breaking a reed is NOT covered by Any manufacturer's warranty.
All warranty work must be done through the instruments manufacturer.
We are a seller of harmonicas and accessories. We do not offer a warranty, nor do we guarantee products. It is the various manufacturers that offer product warranties, and it is they that you should contact for warranty. Do not send a product to us for warranty work or repair because we do not repair, or, otherwise work on products. We are happy to assist you with getting warranty work by providing a copy of the sale invoice (to show when the product was purchased) or by contacting the manufacturer's warranty work department to assist in resolving any problems. Telephone numbers for warranty work are as follows: Hohner (804) 515-1900; Harmo (805) 206-2900; Lee Oskar (425) 844-9889; Suzuki (858) 566-9710;
If you need our assistance, contact us at firstname.lastname@example.org.